Community Outreach Coordinator/ ERSA , Little Learners - Norwich, CT

Summary

This position works within a team, having direct contact with clients, staff and community partners while working closely with the Enrollment Manager to support the enrollment process.  Responsible for marketing, recruiting and completing the intake application process for potential eligible families into the Little Learners programs while ensuring compliance with licensing, funders and NAEYC accreditation.  The intake process will include making direct contact with families and local agencies for referrals and scheduling, while ensuring all intake data is accurate, complete, readable, and scanned into the data base system.  Being able to use various software and having a detail comprehensive approach is a critical component to this position. 

Duties

·        Learn and utilize the Child Plus data base software and agency specific software to complete, monitor and track all promotions, contacts, referrals, applications and enrollment.

·        In collaboration with supervisor, participate in the updating and development of policies and procedures in the area of community outreach forms, processes, timeliness, manuals to ensure compliance and effectiveness of eligibility, recruitment, selection and enrollment process.

·        Follow up in a time sensitive manner all needed documentation to complete intake for a Little Learners application. 

·        Refer all contacts to additional community resources as needed.

·        Support supervisor in completing/submitting monthly reports to funders as required.

·        Maintain confidentiality.

·        Ensure all communication, both oral and written, is completed in a clear, timely, comprehensive, detailed and accurate manner.

·        Communicate effectively with diverse population, both oral and written, in a supportive, non-judgmental manner. Exhibit understanding and compassion for the needs of low income families who may be in crisis. Using a strength based approach is required.

·        Identify areas within the community where marketing efforts are needed to support full enrollment. Schedule time to allow for further marketing engagement in those needed communities.

·        Advocate within the community to establish and maintain relationships with local resources for community partnerships and referrals.

·        Understand and sustain an active waitlist for families to be enrolled.   

·        Engage and follow up on all contacts and referrals.

·        Be a self-starter who can follow directions and work independently in a mature positive manner with minimal supervision. 

·        Be well organized and detail oriented with ability to multitask and prioritize work in a deadline driven environment.  

Requirements

• High School Diploma or equivalent with three years of experience in data entry, data management and interacting with others.
• Must possess strong data management and computer skills, including the ability to learn and utilize relevant software programs.
• Excellent customer service and interpersonal skills. 
• Must have flexibility to work evenings and weekends for community events as needed.
• Obtain a TVCCA Staff Statement of Good Health and documentation of TB test prior to hire.
• Possess a valid driver’s license, good driving record and daily access to a reliable and insured motor vehicle.
• Spanish speaking preferred.

Nice To Haves

Spanish speaking preferred

About Us

TVCCA provides services and partners with other organizations to address the social determinants of health housing, food security, employment needs, education, and basic needs of lowincome and vulnerable households in Eastern Connecticut, with a focus on building the community's self-sufficiency and resiliency.