Provider Services Manager

Summary

Duties

Essential Functions:

• Develop products & services for delivery by regional CCR&R Infant Toddler & Child Care Consultants.
• Provide technical assistance to regional CCR&R Infant Toddler & Child Care Consultants.
• Work with OPSR/CCR&R to meet contract goals and requirements related to Scope of Work & annual Progress Assessment.
• Establish positive working relationships with regional CCR&R agency staff.
• Assist in monitoring Provider Services delivered by regional CCR&R agencies.
• Demonstrate knowledge of the principles and practices of program evaluation.
• Provide staffing support to assigned committees and workgroups at the state level.
• Provide training during OPSR/CCR&R Orientation to newly hired state & regional CCR&R staff to include, but not limited to: History of the organization, Practice Based Coaching, & Technical Assistance/Consultant Guidebook.
• Provide regular communication to regional CCR&R agency staff clarifying the expectations regarding delivery of direct services to child care professionals statewide.
• Establish positive working relationships with partner agencies.
• Keep CCR&R Director updated on issues related to Providers Services.
• Identify needed areas of self-improvement and actively pursue appropriate means and methods to increase effectiveness in those areas.
• Other duties and projects as assigned that support the mission of OPSR/CCR&R and the broader early childhood system.

Knowledge, skills, and Abilities:

• Ability to organize and coordinate work on multiple projects with concurrent deadlines and prioritize tasks based on deadlines and importance.
• Attention to detail and strong organizational and time management skills.
• Ability to work under pressure in response to deadlines.
• Excellent communication skills and ability to develop and maintain positive working relationships.
• Ability to work independently and as part of a team.
• Ability to use good judgment and discretion.
• Strong computer and software skills.
• Able to manage the relationship with regional CCR&R agency staff, encouraging performance while not actually supervising the individuals. Must be able to communicate performance to their Regional Director and discuss needed improvements.

Requirements

Qualifications:

• Master’s degree preferred, bachelor’s degree required in early childhood, education, or a related field
• Minimum one year experience in child care classroom
• Experience in program coordination
• Experience in project management
• Have experience delivering professional development opportunities
• Have extensive experience providing in-person as well as virtual, one-to-one, technical assistance and coaching using Practice Based Coaching methods.

Physical and Travel Requirements:

• Must be willing to travel occasionally within the state and up to twice annually to out-of-state conferences.
• Must have a valid driver’s license, valid automobile insurance and own vehicle to use for work.
• Occasional travel is required during evenings and weekends.
• Occasional lifting up to 25 lbs., bending, and kneeling throughout the day.
• Prolonged standing, sitting, and walking.

Benefits

• OPSRF pays at 100%, medical, dental, vision, long-term disability, life insurance, and 3% into 401k.