Shine Early Learning

YoungStar Operations & Technology Manager

Reference ID : 63707
Location : Milwaukee, WI
Category : None
Job Type : Full Time



The YoungStar Manager of Operations and Technology is responsible for the execution of operations, technology strategies, reporting, and related partnerships for YoungStar. Shine Early Learning is responsible for developing and maintaining a system for quality rating and improvement for early care and education and school-age care providers who participate in the YoungStar program through service areas including, but not limited to, the following: application processing; observations and ratings; consultation, quality coaching, and training; information dissemination; and quality assurance and improvement. This role will support leadership, coaches, raters, and specialists in the use of the technology, systems, and data in Wisconsin that can support their efforts. A key responsibility of the position is the local coordination of identified subcontractors and vendors related to the operations of the program.

This position is based in Wisconsin.

**The application deadline for this position is November 7th, 2022**


Read the FAQ, for an honest deep dive into the role, the organization, and the manager. Copy and paste this link into your browser to access the FAQ.


Serves as a member of the Wisconsin management team, which includes supporting the meeting of all project goals

Leads and directs cross-functional team collaborations and develops strategy in support of the overall project plan, data collection, reporting, and strategic direction of the projects

Coordinates and executes the technology strategies including the implementation of websites, knowledge hub, state systems such as CMS, and a Customer Relationship Management system

Collaborates to understand, identify and establish the data and technology systems and integration across the system ecosystem, including defining and reporting of key metrics, systems for documentation and tracking of case management, and delivery of service

Develops and manages operational procedures, implements strategic initiatives and completes tasks that impact the project

Ensures compliance with Company, State and Federals standards; along with licensing requirements

Supports business development by contributing to start-up activities and on-going project support

Oversees and manages assigned subcontractors to assure stated work is completed properly

Manages the purchasing of supplies and issues to personnel, while maintaining an inventory of equipment, laptops, cell phones, etc.

Provides strategic and operational recommendations to achieve project goals, efficient operations and service delivery, and new business opportunities

Participates in assigned meetings, events and training as required


  • Bachelor's Degree or Two Credentials in Early Childhood Education, Information Technology, Family and Child Development, Human Services or related field, project management certification preferred
  • 5 years experience in early childhood, family and community engagement field, including experience in leadership, data and system development, operations, program management, and providing technical assistance
  • Prior experience with data collection, analytics, evaluation, and reporting required
  • Prior experience with technology systems for data warehousing, data visualization, and customer relationship management required
  • Physical exam and background checks are required for this position
  • Travel required locally or long-distance up to 10% of the time for work-related meetings and functions
  • Must have a valid driver's license and reliable transportation

Nice To Haves


Minimum Education : Bachelor's
Job Type : Full Time
Category : None
Minimum Experience : 5 Yrs
Location : Milwaukee, WI

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