Gorham Bike & Ski


Bicycle Technician - Full Time

Reference ID : 6081
Location : Portland, ME
Category : Retail
Job Type : Full Time

Description

Summary


Hiring an experienced Bike Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

  • Assemble and prepare bikes for sale.
  • Perform a variety of service functions on new and used bikes.
  • Provide one of a kind customer service through direct and detailed interaction with customers.

You are

  • Dependable
  • People-oriented
  • Adaptable
  • Detail-oriented
  • Proactive
  • Positive
  • Problem solver

Repair experience preferred. Riders and enthusiasts preferred.


Duties


Duties include but are not limited to:

  • Evaluate and repair customer bikes following Gorham Bike and Ski standards.
  • Complete service tickets on time and meet customer deadlines.
  • Take notes for all work done during repairs and update service management software.
  • Navigate vendor B2B websites (ex. QBP, Trek, Giant) to prepare accurate quotes and build parts orders.
  • Keep bench and the workshop clean.
  • Keep up to date with newest trends and standards in the bike industry.
  • Maintain rental and demo fleet.
  • Be customer service oriented and personable as you are the face of Gorham Bike and Ski.
  • Assist customers with bicycle sales, accessories, tools, clothing and race/tour preparation.
  • Strive to achieve monthly service goals.
  • Other duties as needed/ assigned.

Requirements


Requirements include but are not limited to:

  • Must have a minimum of 2 years experience working in a bike shop.
  • Must be able to manage his or her own time and prioritize workflow.
  • Must have excellent oral and written communication skills.
  • Must be a team player
  • Must be able to problem solve and work in a fast paced environment.
  • Must be able to exhibit excellent customer service.
  • Must have excellent work attendance and the ability to be on time.
  • Must have very strong attention to detail.
  • Must have extensive current knowledge of a wide variety of bikes, accessories and parts.
  • Must be able to perform all work up to Gorham Bike and Ski standards.

Benefits


A competitive benefits package including health benefits is available.



Salary : $11 to $16/Hr
Minimum Education : High School or Equivalent
Job Type : Full Time
Category : Retail
Minimum Experience : 2 Yrs
Location : Portland, ME

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