Bicycle Mechanic / Service Manager

Summary

Hiring an experienced Bike Technician and/or Service Manager. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.

Repair experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of bikes across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Shape replacement parts, using bench grinders.
• Repair holes in tire tubes, using scrapers and patches.
• Weld broken or cracked frames together, using oxyacetylene torches and welding rods.
• Paint bicycle frames, using spray guns or brushes.
• Install and adjust brakes and brake pads.
• Help customers select bicycles that fit their body sizes and intended bicycle uses.
• Sell bicycles and accessories.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels.
• Explain technical product or service information to customers.
• Sell products or services.
• Install vehicle parts or accessories.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Other duties as needed/ assigned.

Requirements

Requirements include but are not limited to:

• Minimum 1 year experience working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Adjustable hand wrenches
• Bike cable cutters
• Box end spanners
• Cable cutters
• Cable stretchers
• Cassette lock ring tools
• Chain checkers
• Chain cleaner brushes
• Component cleaning brushes
• Cone wrench sets
• Crank bolt wrenches
• Crank pullers
• Crown race setters
• Derailleur hanger alignment gauges
• Desktop computers
• Floor pumps
• Folding hex wrench sets
• Frame taps
• Handlebar holders
• Hex tools
• Inventory management software
• LightSpeed Cloud
• Minipumps
• Multipurpose hammers
• Needle nose pliers
• Offset brake wrenches
• Open end wrench sets
• P-handled hex wrenches
• Pedal wrenches
• Personal computers
• Phillips head screwdrivers
• Point of sale terminals
• Portable repair stands
• Screw type chain tools
• Shop repair stands
• Side cutter pliers
• Spoke gauges
• Sprocket removers
• Straight blade screwdrivers
• Threadless nut setters
• Three-way hex wrenches
• Tire levers
• Wheel truing stands

Benefits

Competitive pay including store discount and flexible scheduling is available to all associates.