Bicycle Mechanic / Service Manager

Summary

Hiring an experienced Bike Technician and/or Service Manager. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.

Bicycle repair/retail experience required. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of bikes across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages. Maintain shop cleanliness including bench and common workspace.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Install and adjust brakes and brake pads.
• Help customers select bicycles that fit their body sizes and intended bicycle uses.
• Sell bicycles and accessories.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels.
• Explain technical product or service information to customers.
• Sell products or services.
• Order materials, supplies, or equipment.
• Other duties as needed/ assigned.

Requirements

Requirements include but are not limited to:

• Minimum 1 year experience working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including weekends
• Ability to periodically lift 40 pounds

Benefits

Competitive pay including store discount and flexible scheduling is available to all associates.