Bicycle Technician

Summary

Hiring an experienced Bike Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Help keep Massachusetts Rolling
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.

You are

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Repair experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties

Duties include but are not limited to:

• Apply shop standards in the repair of bikes across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customers in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace. Install and adjust speed and gear mechanisms.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Shape replacement parts, using bench grinders.
• Paint bicycle frames, using spray guns or brushes.
• Install and adjust brakes and brake pads.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Explain technical product or service information to customers.
• Sell products or services.
• Other duties as needed/ assigned.

Requirements

Requirements include but are not limited to:

• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 50 pounds

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems:

• Bicycle Maintaince (including E-bikes)
• Shifting Systems
• Braking Systems
• Disc Brake Systems
• Wheel Truing

Benefits

We offer a professional, career-oriented workplace focused on teamwork, learning, community service, and (of course) bicycling. Employee benefits include:

• Staff training programs
• Employee-purchase discounts
• Health insurance plan
• Company profit-sharing plan
• Employee Stock Ownership Plan (ESOP)
• Bicycle-friendly business with accommodations for bike-commuting staff

Landry's is an equal opportunity employer

About Us

Employee-owned company

Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.

See Landry's website for more information: https://www.landrys.com