Senior Ecommerce & Operations Manager

Summary

Trek Bicycle Stores is growing fast, and we're building an ecommerce platform that seamlessly connects our in-store experience with our online customer journey. We're looking for a seasoned ecommerce operator with omni-channel experience who understands how digital and retail operations work together to drive revenue and customer satisfaction.

If you enjoy refining systems, improving the customer experience, and producing measurable results, this role will feel like home.

About the Role

This is a hands-on, results-driven position where you'll own the ecommerce channel end to end. You’ll refine the website experience, align digital and store operations, and build the structure that supports scalable growth across a multi-location retail business.

You're not walking into a crisis. You're stepping into a developing, high-opportunity ecommerce environment ready for a strong operator to elevate it.

You’ll Be a Great Fit If You Are:

•      Experienced in omni-channel ecommerce (buy-online-pickup-in-store, ship-from-store, multi-location inventory, etc.), scaling a business

•      Experience scaling an e-commerce company to over $5M+ in revenue

•      A hands-on Shopify operator with strong technical instincts

•      You think in terms of both growth and cost discipline. You build systems that scale without bloating expenses and you’re constantly hunting for waste to eliminate

•      Obsessed with improving systems and removing operational friction

•      Driven by clear KPIs and measurable results

•      Strong in communication, follow-through, and execution

•      Energized by growth and contributing at a high level

Duties

What You’ll Do

• Improve website flow, navigation, and customer experience

• Solve friction between online ordering and in-store fulfillment

• Strengthen omni-channel processes that connect ecommerce to store operations

• Improve conversion rate through thoughtful CRO and UX refinement

• Increase AOV through strategic merchandising and offer design

• Oversee fulfillment across multiple locations and maintain 95%+ OTIF

• Establish repeatable processes, clean reporting, and weekly scorecards

• Build the systems that support predictable ecommerce growth

What Success Looks Like

• A faster, cleaner online shopping experience

• Improved conversion rate and higher AOV

• Seamless coordination between ecommerce and store fulfillment

• Reliable, on-time orders

• Clean catalog and accurate tracking

• Predictable weekly execution

• A scalable omni-channel system supporting long-term growth

Requirements

Proven owner of e-commerce revenue and profit

• They have actually owned an online P&L before, not just “worked on the site.”
• Has grown sales and margin, not just traffic
• Comfortable with targets, forecasting, and trade-off decisions

Omni-channel and operations chops

• They understand how online and stores work together.
• Has experience tying e-commerce to physical locations
• Knows order flow, inventory accuracy, fulfillment SLAs, and returns
• Can design and enforce clear SOPs that store teams will actually follow

Data driven and hands on with tools

• They live in the numbers and know their way around the stack.
• Uses data to prioritize: what to fix, test, or double down on
• Comfortable inside e-commerce and analytics platforms
• Can brief and manage dev and marketing, not just escalate tickets

Customer experience and trust mindset

• They get that bikes are a trust purchase, not an impulse buy.
• Thinks end-to-end: product page, checkout, delivery, follow up
• Cares that the online promise matches in store reality
• Knows how to create or critique copy and flows that make customers feel confident

Cross functional leader who can scale systems

• They can align people and build systems that work at 16 stores and at 50.
• Has led across marketing, stores, service, warehouse, and finance
• Builds simple, scalable processes instead of one-off hacks
• Comfortable in a growing, changing environment and can bring others with them

This Role Is Not for You If:

•      You prefer a slow-moving environment

•      You want to manage from a distance instead of operating

•      You shy away from accountability or clear metrics

•      You don’t want to get your hands dirty doing the tactical side of e-commerce

This position requires our Bookkeeper to reside within the Naples/Fort Myers are.

Nice To Haves

Hands-on Shopify Expertise

• 5+ years directly managing products, collections, navigation, apps, and troubleshooting (not just delegating).
• Proven E-commerce Growth Results
• Clear track record improving revenue, conversion rate, and AOV.

Strong Technical Competence

• GA4, Tag Manager, pixels, and basic Liquid/HTML/CSS.

Player–Coach Mindset

•  Comfortable architecting strategy and executing daily tasks when needed.

Operational Discipline

• High accuracy, strong follow-through, and fast problem-solving.

Benefits

Health and happiness are at the core of our business, and that includes yours, too. We're constantly striving to improve our work environment and provide a premium benefit package.

We're proud to offer our full time and part time employees who work 30 hours per week the following benefit package after 60 days of employment:

Medical

Dental

Visions

401k (after 1 year)

AMAZING employee discount on bikes and accessories!

About Us

We are Locally Owned and Family Operated since 2006

With 16 locations in Southeast and Southwest Florida, our exceptional team of cycling enthusiasts is here to serve all of your cycling needs. Whether you’re new to the sport or a lifelong cyclist, we’re here for you! 

Since 2006, we've provided South Florida's cyclists warm, trustworthy service at our family-owned shops. From our first Trek concept store in Estero to our many locations today, our mission has remained the same: To transform lives, one bike at a time—and promote health, joy, and community while we're at it.

Our mission has helped us rank as one of America’s Best Bike Shops eight years running and become a top 10 Trek dealer in North America. 

Join us as we transform lives one bike at a time. We can't wait to see where we go together.