Customer Service Representative

Summary

Customer Service

GREAT people want to work for GREAT companies! That's why you should join us!

Indiana Flooring Carpet One Floor & Home is currently looking for an experienced Customer Service Representative for our showroom. We are a local, small, family owned business that recruits employees that enjoy being a part of a team, can create great comradery and a be a part of a great culture. Our combination of national buying power, award winning showroom, lifetime installation warranties and unmatched warranties make us the #1 choice for consumers. 

About the Position

This position requires an individual to communicate and facilitate customers through their flooring project. In order to be successful, the candidate needs to be a people person and an excel at communication, as well as a willingness to learn about products, services and our processes and systems. It is also expected that the individual be a self- starter, personally well-organized/detailed, and willing to provide outstanding customer service and follow-up. This position is full time, work hours are weekdays from 8:30 a.m. - 5:30 p.m. and Saturdays 9 a.m. - 2 p.m. Sunday's are off and one day off during week. The day off during the week depends on staff schedule.

Duties

The following are some of duties and expectations for this position:

• Enter jobs and services into computer
• Assist Salespeople/Project Manager with the day to day process
• Facilitate complaints for the salespeople
• Facilitate paperwork for returns
• Be involved in product selections for the showroom
• Be involved in growing customer base and develop relationships with prospective clients
• Data entry
• Record retention and organization
• Following up on orders and claims
• Keeping current on the wide selection of floors we have to offer along with the benefits and warranties provided by each.
• Provide outstanding customer service. 
• Working effectively with other store employees.
• Receiving payment or obtain credit authorization.
• Following up in a timely and professional manner with customers on all requests or concerns.
• General office duties
• Assist with pricing updates

Requirements

GREAT candidates for the Customer Service position will have:

• Excellent attention to detail and accuracy
• Time management skills for juggling multiple deadlines and deliveries
• Self-motivated and internally driven to excel
• Professionalism, to include dependability, accountability, and punctuality
• Outstanding verbal and written communication skills, as well as math skills
• Must have strong knowledge of Microsoft Office programs, especially Excel.
• A passion for developing and maintaining long-term customer relationships 
• Must have access to reliable transportation in order to get to work, and to visit customer’s home (as necessary)
• Open and flexible work availability, including weekends

Nice To Haves

Sales or Customer Service experience preferred, but if you feel like you would be good at managing projects and customers with a great attitude please apply.

·        A passion for, or experience with, decorating or design

Benefits

Benefits·  

·        Health Insurance

·        Health Savings Account

·        Health Reimbursement Account

·        Vision

·        Life

·        Retirement match

·        Paid time off

Our Company is an Equal Opportunity Employer